WARRANTY

1STPLAYER Gaming Gear

1STPLAYER's warranty covers all (non-networking) products that show defects of material or manufacture that are objectively and demonstrably attributable to 1STPLAYER and not to the user's actions or other factors. Please note that the warranty period may differ from product category. For more details please check the packaging or below 1STPLAYER warranty period explanation.

Services Provided

1. The warranty begins on the purchase date. If warranty service is needed, 1STPLAYER may ask for proof of purchase (receipt, invoice, or order confirmation screenshot). Customers must provide this documentation to receive warranty service, unless otherwise specified.

2. During the warranty period, 1STPLAYER offers free repair service or replacement with an equivalent or similar defect-free product. If the original model is no longer in production, 1STPLAYER will provide a replacement with similar or superior specifications. After the warranty expires, the buyer becomes responsible for all repair costs and materials.

3. In case you need to return 1STPLAYER products within the warranty period, please do so through the retailer or distributor from whom you purchased the product.

4. 1STPLAYER provides technical and information support. After-sales repair and parts replacement priority handled by local distributor.

Inapplicable Conditions

· Normal wear and tear.

· Damage unrelated to manufacturing defects.

· Use in environments or manners deemed unsuitable by 1STPLAYER.

· Products modified without 1STPLAYER's permission, or with altered/removed serial numbers or warranty stickers.

· Damage, deterioration or malfunction resulting from:

Accident, abuse, misuse, neglect, fire, water, lightning, other acts of nature, electrical surge, commercial or industrial use, unauthorized product modification or failure to follow instructions included with the product.

· Third-party products using 1STPLAYER components (contact original manufacturer for service)

· Repair or attempted repair by unauthorized personnel.

· Shipping damage (file claims with the carrier)

· TProducts beyond 1STPLAYER's stipulated warranty period

· Counterfeit products.

1STPLAYER Product Warranty Period

Power Supply:

FK SERIES/ DK SERIES/ BLACK WIDOW SERIES/ BLACK SIR SERIES: 1-year full replacement + 2-year extended repair coverage

DK PREMIUM SERIES：1-year full replacement + 4-year extended repair coverage

AR GOLD SERIES: 1-year full replacement + 4-year extended repair coverage

STEAM PUNK SERIES/ SFX SERIES: 3-year full replacement + 4-year extended repair coverage

NDGP SERIES: 10-year full replacement

PC Case:  1-year parts replacement

Cooling: 

Case Fan: 1-year full replacement

CPU  Liquid Cooler( ALL IN ONE): 1-year full replacement + 2-year extended repair coverage

CPU Air Cooler: 3 Years Replacement with New

Kerboard:  

Membrane: 1-year full replacement

Mechanical: 1-year parts replacement

Mouse: 1-year full replacement

Mouse Pad: 1-year full replacement

Audio Products: 1-year full replacement

Gaming Desk: 2-year parts replacement

Gaming Chair: 3-year parts replacement for gas lifts and castors

EXTENSION CABLE: 1-year full replacement

Disclaimer

1STPLAYER product is not authorized or endorsed to use as a part of, together with, or connected to, life support devices, medical equipment in general, military equipment, traffic or transportation related equipment or disaster prevention Systems. 

1STPLAYER is not liable for any damage, expense, loss, cost, injury or any other result derived from the use of 1STPLAYER products not specifically for PC gaming in the compatible operative Systems indicated by 1STPLAYER.

1STPLAYER is not liable for any damage, expense, loss, cost, injury or any other result due to use of 1STPLAYER products not in strict accordance with the instructions provided by 1STPLAYER in the instruction manual.

1STPLAYER is only liable for limited warranty service of 1STPLAYER product. 1STPLAYER is not liable for other damage or loss of time, interest, commercial opportunity due to using defect product of 1STPLAYER. 

This warranty provides the user with specific rights. The user might enjoy additional rights according to local laws and regulations. In case of conflict between this warranty policy and local laws and regulations, the latter shall be effective.